Return/Refund Policy

At Suigarh, we strive to provide the best quality products and exceptional customer service. We understand that sometimes an item might not fit perfectly or meet your expectations. Therefore, we have implemented the following garment exchange policy to ensure your satisfaction:

Eligibility for Exchange:

  • Garments must be in their original condition with tags attached.
  • Exchanges must be initiated within 14 days of the original purchase.
  • Proof of purchase, such as a receipt or order confirmation, is required for all exchanges.

Exclusions:

  • Items marked as final sale are not eligible for exchange.
  • Garments that have been altered or damaged due to misuse are not eligible for exchange.

Exchange Process:

  • To initiate an exchange, please contact our customer service team at the store.
  • Provide your invoice number and details of the item you wish to exchange.
  • Our customer service team will guide you through the exchange process, including providing a return shipping label if necessary.

Exchange Options:

  • Size Exchange: If the item does not fit correctly, we will exchange it for the correct size, subject to availability.
  • Style Exchange: If you prefer a different style or color, we will assist you in finding a suitable alternative, subject to availability.

Store Credit

If the desired exchange item is unavailable, we can issue store credit for future purchases within 3 months from transaction.

Return Shipping:

  • Customers are responsible for the cost of return shipping unless the exchange is due to an error on our part or a defective product.
  • Please use a trackable shipping method when returning items to ensure safe delivery.

Policy Updates

We reserve the right to update or modify this garment exchange policy at any time without prior notice.